FAQ

Q: Do I need a Internet connection to use the software?

A: Yes, a constant Internet connection is required for using our software, speed should be at least 4Mbps to achieve smooth operation.

Q: Can I customize my software package with specific modules?

A: Yes, ModBytes allows you to customize your software package by selecting the modules that align with your specific needs, knowledge, and goals.

Q: Does you offer a trial version for evaluation purposes?

A: Yes, We offer a trial license that allows you to evaluate the software before making a purchase.
The trial version provides limited functionality but gives you an opportunity to explore the features and determine if our software meets your requirements.

Q: How long is the free trial period?

A: The trial period for our software is 7 days. During this time, you can test the software and its features to assess its suitability for your needs.

Q: Can I access all the modules or software functions during the trial period?

A: The trial version provide access with limited functionality and lower daily usage limits compared to the paid version.

Q: How can I obtain the trial version or buy the software?

A: You should contact support.

Q: What payment methods are accepted?

A: We accept PayPal only as a payment method for purchasing. PayPal provides a secure and convenient way to make online transactions.

Q: Are there any additional fees or charges associated with PayPal payments?

A: We do not charge any additional fees for PayPal payments. However, please note that PayPal may have its own transaction fees or currency conversion fees, which will be determined by PayPal’s terms and conditions.

Q: Can I upgrade or add modules to my software package in the future?

A: Yes, you have the flexibility to upgrade your software package or add additional modules as per your requirements.

Q: Are software updates included in the pricing?

A: Yes, we provide software updates as part of the pricing for the modules you have purchased, except new paid functions if they’re announced.

Q: Is it possible to use the software on multiple PCs?

A: No, our licensing terms strictly prohibit the installation and usage of the software on multiple PCs. It is limited to a single computer activation only.

Q: My HWID Changed after replacing major hardware components and software is not working.

A: You are eligible for 2 free license re-generations for the duration of your license, any additional requests beyond this limit will be subject to a fee of 50 euros per request.

Why can’t I connect? Program shows “Connecting,” then “Awaiting Response,” and finally “Offline”?

If you’re experiencing difficulty connecting, it could be due to your VPN\Proxy or incorrect date and time settings. Ensure that your computer’s date and time match the time zone of your network’s IP address.

What should I do if I get an error saying “Unexpected character encountered while parsing value E. Path”?

If you see this error, it could be due to a recent Windows update or network issues. Try restarting your computer after updating Windows. Also, ensure your internet connection is stable and double-check that your computer’s date and time match your IP’s time zone.

Q: Are there any system requirements for running software?

A: Yes, ModBytes has minimum system requirements that need to be met.
Windows 7 \ 8 \ 10 x64 bit ONLY supported, also .NET Framework 4.7.0 is required.

Q: Can I cancel my purchase and apply for a refund?

A: Yes, you are eligible to cancel the purchase and apply for a refund within 14 business days from the date of purchase, The refund request should be made in accordance with the specified terms of service, Please note that additional deductions on refund amount may apply based on user usage logs.

Q: How can I contact customer support for ModBytes?

A: For any further inquiries or assistance, please contact our customer support through channels on our Contact page